The Beautiful Guarantee Warranty
Discover the warranty that sets us apart from our competitors: The Beautiful Guarantee.
At McLeod’s Carpet One we are more than sure we have the group of flooring experts that will help you make the best selection for your home, but if you are still worried about your decision, we have an exclusive warranty that sets up apart from the competition called The Beautiful Guarantee. This unique warranty offers our customers additional peace of mind during their flooring purchase. The Beautiful Guarantee is an upgraded version of the “No Questions Asked” warranty offered on all Gold, Platinum, and Titanium warranted floors.
What Does it Cover?
If you are not happy with your selection of SelectAFloor Gold, Platinum or Titanium level floor because of the look, not installation or a defect, The Beautiful Guarantee provides for a one-time replacement. The replacement must be within a flooring category (carpet for carpet; hardwood for hardwood, etc.) for a different style or color (or both) than what was installed within the specified time frame. This guarantee applies only to residential owner occupied installations where no commercial activity occurs and provides for replacement only. It is not a “money back guarantee” and cannot be used if a customer wants to cancel a purchase. If you decide to go with a more expensive replacement, you are responsible for the difference in price. If a less expensive replacement is chosen, no refunds will be given for a lower-priced replacement.
This warranty covers all the materials, freight and labor necessary to replace the product with an option that makes you happy, including the removal of the current flooring and installation charges associated with the replacement of the floor. In other words, it covers the complete replacement process, except any costs associated with the removal of furniture, built-ins, or electronics from the room.
Rules and Restrictions:• The warranty can only be enacted once the floor is installed.
• Original flooring must be removed and returned to the store.
• Glue-down carpet installations- does not cover carpet that is attached to the sub-floor with adhesives.
• Accidental damage, acts of nature, or other casualties are not covered by the warranty; flooring with visible signs of damage cannot be replaced under The Beautiful Guarantee.